Order Acceptance 

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or confirmation of an agreement to sell. Constellation Botanicals reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products are subject to change without notice. Errors will be corrected when discovered and Constellation Botanicals reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Certain orders constitute improper use of the site. Constellation Botanicals reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your Constellation Botanicals account may also be restricted or terminated for any reason at our sole discretion.

Shipping

All orders placed before 12:00 PM CST Monday - Friday will ship from our shop the same day. Any order placed after 12:00 PM CST will ship out the following business day. If an order is placed on a Saturday or Sunday, your order will ship the following Monday. Once packages leave our shop they will follow USPS rules regarding delivery schedule. Exceptions for shipping are US Federal holidays where USPS is closed and or local holidays such as Mardi Gras. Packages will ship the following Business day.

Order Tracking

All shipping confirmation emails are sent out from the email address [email protected]. Please check your spam/junk folder as sometimes these emails will be filtered by your email server.Note: If you haven't received any confirmations, you may have entered your email address incorrectly on the order thus preventing the emails from reaching you. Let us know and we can get your tracking for you. 

Order Cancellation (Before Shipping)

To cancel an order, please contact Constellation Botanicals as soon as possible using any of the methods provided, before your order ships out. If your order has not yet shipped, we will attempt to cancel your order and provide confirmation within 24 business hours.If the payment for your order has been made through debit or credit card, please note that refunds will take approximately 7-10 days to revert back to you. If your order has shipped out, please refer to the return policy below to return or exchange an order.

Return Policy (After Shipping)

Important Information

• We do not accept any returns after 7 days from the date of delivery.
• Constellation Botanicals only refunds for products and does not refund shipping costs or the insurance cost of your order.
• A signature may be required to receive orders over $300.
• Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy
• Please Do Not Ship Your Return Before First Contacting Us

Email [email protected] with your order number to receive your return authorization. If we shipped you the wrong product, we will issue a prepaid return shipping label. In all other cases, the buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice. Please send returns to the return address provided below. To exchange your purchase, simply contact us to receive your return authorization and instructions. Your new order will ship within one business day. Please note, the customer is responsible for return shipping.

Incorrect Address

If your package is returned to us due to an incorrect or incomplete address, is marked as "unclaimed" or "return to sender", or has been deemed as undeliverable for any reason by the shipping provider, we will notify you by email or text message. Once the package has been delivered back to us we will process a new shipment to the proper address or process a refund. Please see our refund policy for further information on refunds. Be sure to provide and double check the correct address at checkout. We are not responsible if your order is delivered to the wrong address. If you accidentally order using the wrong address and your order has yet to ship, please contact  us immediately so we can cancel or update the shipping information. If the order has already shipped, please submit a package inter request to the relevant shipping provider to your order. Be sure to provide and double check the correct address at checkout. We are not responsible if your order is delivered to the wrong address. If you accidentally order using the wrong address and your order has yet to ship, please contact us immediately so we can cancel or update the shipping information. If the order has already shipped, please submit a package intercept request to the relevant shipping provider for your order immediately.

USPS Package Intercept: www.usps.com/manage/package-intercept

Risk Of Loss And Shipping And Delivery

All items purchased from Constellation Botanicals are made pursuant to a shipment contract with a shipping carrier. This means that the risk of loss and title for such items pass to you upon delivery of the products to the carrier. Products will be shipped to the address designated by you, if applicable, so long as such address is complete and complies with any shipping restrictions contained on the Site. The time and location of delivery of the products to you is at the discretion of the carrier.

Lost & Stolen Packages

We use USPS Priority Mail to ship all products. Constellation Botanicals is not responsible for packages that are damaged, lost, or stolen after the USPS driver confirms delivery of the package. We recommend watching the provided tracking information on the day of delivery to receive the package in-person at the time of delivery. You will receive an email or text notification when the package has been delivered. If your tracking is showing that your package was delivered but you didn't receive it, we ask that you use the following steps:

1. Please check with your neighbors to confirm if it was delivered to them by accident. Mail carriers do make mistakes. Also please check around your home to see if it was possibly left at an alternative location.
2. Please check with family members / others living at your address who may have received the package for you and have forgotten to tell you.
3. Please check with your local post office as they physically deliver the package to you. They have to scan the package upon delivery and are your best source of information. They do take pride in their work and can GPS verify where the package was delivered, precisely. If left somewhere else they will attempt to retrieve it for you.
4. Check with your local post office as there may have been an issue with the delivery and the package may be available for pickup.
5. We ask that you wait 24 hours after the order has been marked delivered to see if it does show up. It has been known that packages will mysteriously show up the next day.
6. If you have not purchased insurance on your package, and if USPS cand GPS confirm where they dropped off the package off and if you have not received your package and believe it to be stolen, please file a report with your local law enforcement.  

Fraud & Chargebacks

We take fraud and chargebacks very seriously. Depending on the severity it will result in serious repercussions ranging from disabling your purchase ability and legal action.

How do I return my package?

1. Make sure to completely seal any package you are returning. Failure to seal the package completely can lead to products leaking out and the USPS may refuse to deliver your return, resulting in a cancellation of the return/refund.
   
   
2. Please send two photos to customer support at [email protected]. The first is a photo of the product bags you are returning. The second is a photo of the tracking number for your return. These photos allow us to send your replacement or make the refund without having to wait for the packages to reach us. If no photos are received we will have to wait for your package to be received and cataloged by our warehouse, which can delay the processing of your return/exchange.
   
   
3. Mail the package back to the return address.
   

Return address

Constellation Botanicals

3137 Calhoun St.

New Orleans, LA 70125

Open Products Return Policy

Please note that the return policy on open products differs from new products. Opened products are not eligible for refunds. For any further inquiries please contact us at support@constellationbotanicals.com

Current Product Shipping Restrictions

At this time, we are unable to ship Kratom products to the following states: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana)

At this time, we are unable to ship Delta 8 products to the following states: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Kentucky, Idaho, Iowa, Michigan, Mississippi, Montana, New York, Nevada, North Dakota, Oregon, Rhode Island, Utah, Vermont, Washington

At this time, we are unable to ship Delta 9 products to the following states: Idaho, New Hampshire, Rhode Island